Frequently Asked Questions
Answers to common queries about our services and how we can assist you.
Orders are processed and shipped Monday through Friday, during regular business hours, excluding public holidays. While we work diligently to dispatch your order as quickly as possible, please note that delivery times may vary, especially during peak seasons. We appreciate your understanding and patience.
Once your order is shipped, the estimated delivery time is as follows:
United States: Shipments via FedEx Express or UPS typically arrive within 2-3 business days.
Australia: Orders shipped via FedEx Express will usually reach you in 3-4 business days.
Europe: We use FedEx Express, UPS Express, and TNT Express for European shipments, which typically arrive within 1-2 business days.
Rest of the World: For regions outside the above, shipping costs may be higher, as they fall outside our discounted contract rates. UPS is generally our preferred carrier for these destinations, and all shipments are fully trackable. Delivery times range from 2-5 business days. Please don’t hesitate to contact us if you would like to modify or upgrade your shipping preferences.
Import duties or additional fees may be applied by customs authorities in certain countries. Additionally, UPS may charge handling fees for processing your parcel through customs. We regret that we have no control over these charges, and the responsibility for any applicable customs fees rests with you, the customer.
Customs fees vary by country and are determined by local authorities. For more precise information, we recommend contacting your local customs office before placing your order.
Yes, we provide tracking for all orders. You will receive a tracking number once your order has been shipped, unless you specifically request otherwise.
You can pay via Bank Transfer in your preferred currency.
We typically operate on a cash in advance. However, for orders over $10,000 USD, we can offer payment via LC Sight or 30% Advance with 70% due via DP/CAD.
Certain items in our catalog are produced in limited quantities and may be restocked once the required order quantities are met. You can sign up for a restock notification, or contact us via email with your projected order quantities. We will assess your request and notify you when the item becomes available.
Yes, we offer custom logo options for all textile products. Simply send your logo via email, and our design team will take care of the rest. You can also visit our “Private Packing Page” to learn more about our services, including embroidery and fulfillment operations.
Yes you can order samples. If you want to create your own design and then receive a sample, you should contact one of our sales managers.
Thanks to our flexible production line, you can modify every attribute of the product you have selected if you provide a sufficient order quantity. That means you can create your own unique and exclusive designs. All you need to do is send us your inquiry and provide a detailed description of the product design.
Yes, we offer a wide range of corporate solutions, including embroidery, custom product design, private labeling, and more—all at competitive prices.
We have established strong partnerships with a sister industrial design corporation, which acts as a subsidiary when necessary. Additionally, with over 40 years of experience in the textile industry, we possess the technical expertise and resources that help us lower costs and improve product quality.
Our products are manufactured in Denizli, Turkey, known as the birthplace of high-quality towels and pestemals.